Terms of service

Terms & Conditions

Effective Date: July 24, 2026

Welcome to Our Pasta Lab. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use our website.

1. About Us

Brand Name: Our Pasta Lab

Business Category: FMCG – Fresh & Dry Pasta Products

Email: ourpastalab@gmail.com

Phone: +91 9650508780

2. Acceptance of Terms

By accessing this website or placing an order, you confirm that you have read, understood, and agree to comply with these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies published on our website.

3. Eligibility

To place an order through our website, you must:

Be at least 18 years of age, or
Use the website under the supervision of a parent or legal guardian.
Provide accurate and complete information during checkout.

4. Products

We strive to ensure that all product descriptions, images, prices, and availability are accurate.

However:

Product images are for illustration purposes and may vary slightly from the actual product.
Fresh food products may naturally vary in appearance, colour, or texture.
Availability of products may change without prior notice.

5. Pricing

All prices displayed on our website are in Indian Rupees (INR).

Prices may be changed without prior notice.

Applicable taxes and shipping charges, if any, will be displayed during checkout before payment is completed.

6. Orders

We reserve the right to:

Accept or reject any order.
Cancel orders due to product unavailability.
Cancel orders suspected of fraud or misuse.
Limit quantities purchased by a single customer.

If an order is cancelled after payment has been received, the applicable refund will be processed to the original payment method.

7. Payments

We accept payments through secure third-party payment gateways.

Our Pasta Lab does not store your complete card details, banking credentials, or UPI information.

All online transactions are subject to verification and approval by the payment provider.

8. Shipping & Delivery

Delivery timelines provided on our website are estimates only.

While we make every effort to deliver orders on time, delays may occur due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.

Please refer to our Shipping Policy for complete delivery information.

9. Returns & Refunds

Due to the perishable nature of many of our products, returns are generally not accepted after delivery.

Refunds or replacements may only be provided in eligible cases as described in our Refund & Return Policy.

10. Customer Responsibilities

You agree to:

Provide accurate billing and shipping details.
Keep your account information up to date.
Use our website only for lawful purposes.
Not misuse, interfere with, or attempt unauthorized access to our website.

11. Intellectual Property

All content available on this website, including but not limited to:

Logos
Product images
Photographs
Videos
Graphics
Website design
Text
Recipes
Branding

is the intellectual property of Our Pasta Lab unless otherwise stated.

No content may be copied, reproduced, distributed, or used for commercial purposes without our prior written permission.

12. Third-Party Services

Our website may integrate or link with third-party services including:

Payment gateways
Courier partners
Analytics providers
Social media platforms

We are not responsible for the content, policies, or practices of third-party websites or services.

13. Limitation of Liability

To the maximum extent permitted under applicable law, Our Pasta Lab shall not be liable for any indirect, incidental, consequential, or special damages arising from:

Use of our website
Delayed deliveries
Website interruptions
Third-party service failures
Customer misuse of products

Our total liability, if any, shall not exceed the amount paid for the relevant order.

14. Website Availability

We aim to keep our website available at all times.

However, we do not guarantee uninterrupted access and may temporarily suspend the website for maintenance, upgrades, or technical issues without prior notice.

15. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes become effective immediately upon being published on this website.

Continued use of our website after updates constitutes your acceptance of the revised Terms.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or purchase of our products shall be subject to the exclusive jurisdiction of the competent courts of Delhi, India.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Our Pasta Lab