Refund policy
Refund & Return Policy
At Our Pasta Lab, we take great care in preparing, packaging, and delivering our products to ensure they reach you in the best possible condition.
Returns
Due to the perishable nature of our fresh food products, we do not accept returns or exchanges once an order has been delivered.
Please inspect your order upon delivery and contact us immediately if you receive:
- A damaged or leaking package
- An incorrect product
- A missing item
- A product that is spoiled or unfit for consumption upon delivery
To help us investigate your request, please notify us within 24 hours of delivery and provide:
- Your Order Number
- Clear photographs of the product and packaging
- A brief description of the issue
Requests made after this period may not be eligible for review.
Refunds
If, after reviewing your request, we determine that the issue was caused by an error on our part (such as receiving the wrong product, a damaged item, or a product that arrived in an unusable condition), we may, at our sole discretion:
- Issue a full or partial refund, or
- Arrange a replacement product, where applicable.
Approved refunds will be processed to the original payment method within 5–7 business days, depending on your bank or payment provider.
Non-Refundable Situations
Refunds or replacements will generally not be provided in the following situations:
- Change of mind after purchase
- Incorrect delivery address provided by the customer
- Failed delivery due to customer unavailability
- Minor variations in appearance that do not affect product quality
- Delays caused by courier partners or circumstances beyond our reasonable control after dispatch
Contact Us
If you have any questions regarding your order, refund, or product quality, please get in touch with us:
Our Pasta Lab
Phone: +91 9650508780
Email: ourpastalab@gmail.com
