Shipping policy

Shipping Policy

At Our Pasta Lab, we are committed to delivering our products as fresh, safely packed, and as quickly as possible. Please read our shipping policy carefully before placing your order.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During festive seasons, promotional events, or high order volumes, processing times may be slightly longer.

Delivery Time

Estimated delivery timelines are:

  1. Delhi NCR: 1–2 business days (for eligible fresh products)
  2. Pan India: 3–7 business days (depending on the delivery location)

Please note that delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Partners

We work with trusted logistics partners, including Shiprocket, to ensure safe and reliable delivery of your orders.

Product Availability by Location

Our products are shipped based on their nature and shelf life.

Fresh Pasta & Fresh Sauces

Due to the perishable nature of these products, selected Fresh Pasta and Fresh Sauce products are currently available only within Delhi NCR.

Please refer to the "Delhi Only Collection" on our website to view products that are exclusively available for delivery within Delhi NCR.

Pan India Products

Our dry pasta and other eligible non-perishable products are available for delivery across India.

Availability may vary depending on your delivery PIN code.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment is completed.

Any free shipping offers will be communicated separately on our website or during promotional campaigns.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:

  1. Courier partner delays
  2. Weather conditions
  3. Natural disasters
  4. Public holidays
  5. High order volumes
  6. Incorrect or incomplete shipping information provided by the customer

We appreciate your patience and understanding in such situations.

Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. Any additional shipping charges incurred for re-delivery may be the customer's responsibility.

Damaged or Missing Orders

If your order arrives damaged, tampered with, or if any item is missing, please contact us within 24 hours of receiving your order. Kindly include your order number along with clear photographs of the package and products to help us investigate the issue promptly.

Contact Us

For any shipping-related questions or assistance, please contact us:

Our Pasta Lab

Phone: +91 9650508780

Email: ourpastalab@gmail.com